FAQ'S

1. What does "made-to-order" mean?

"Made-to-order" means that when you checkout with your fabulous order, we sit down and handcraft it especially for you. This makes all of our items special and unique to our customers.

2. When will my order ship?

All orders ship promptly after their completion and careful quality inspection. Please refer to individual styles for approximate ship times. 

3. What are your materials?

MATERIAL MEMORIE uses genuine Swarovski crystal and high quality leathers, plastics and metals. Many of our taxidermy materials are sourced from tribes indigenous to their regions.

4. Can I special order a style in a different color? Do you create custom pieces?

MATERIAL MEMORIE can certainly accommodate to most special orders! Send us your ideas!

5. Does MATERIAL MEMORIE eyewear offer UV protection?

All of eyewear offers UV protection, unless otherwise stated its description.

6. Do you ship to my country?

We sure do! MATERIAL MEMORIE ships worldwide!

7. Does MATERIAL MEMORIE sell wholesale?

We certainly do! Tell us about your store!

8. My item arrived damaged, can I get a new one?

Please contact us immediately in such a case and we'll arrange a replacement. For more information, please see our Exchange + Store Credit policy.